PayProp & Reapit – Who are we?

PayProp, a Reapit company, offers a tech platform for letting agents that lets them automate every part of the rental transaction. PayProp is easier to use and more powerful than solutions by banks and traditional software vendors.

We’re a seasoned team of professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure cloud-based Web applications.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

What you’ll be doing

As a Compliance Co-ordinator, you will play a key role in assisting our Compliance and Sales teams to ensure smooth onboarding of new clients and adherence to regulatory requirements. You’ll be responsible for reviewing documentation, coordinating due diligence processes, and keeping customers informed about their progress. This role requires strong attention to detail, excellent communication skills, and the ability to work both independently and as part of a team.

Reporting to the UK Compliance Manager your key responsibilities will be to:

• Review documents and Onfido identity verification results collected through Passfort and update the sales manager on progress.

• Handle incoming payment calls from clients

• Raise HubSpot tickets to progress new deals to Compliance for the due diligence process.

• Chase and verify proof of CMP (Client Money Protection) and redress scheme membership for customers who sign without this in place.

• Follow up with clients managing fewer than 20 properties to collect required data.

• Create and issue PayProp bank letters when needed.

• Keep customers informed about their position in the PayProp onboarding journey.

• Assisting with KYC reviews and detail changes for existing customers in UK and South Africa.

Who we’re looking for

At PayProp, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Skills and experience required:

• A team player with strong communication skills who can also work independently.

• High attention to detail and accuracy in documentation.

• Ability to handle sensitive and confidential information with discretion.

• Prior experience in compliance, administration, or a regulated industry is advantageous but not essential.

• Working knowledge of Dealhub, HubSpot, Passfort, Asana and Onfido is an advantage but not mandatory - training will be provided.

What your impact and success looks like

As a Compliance Co-ordinator, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Complete onboarding training and gain a foundational understanding of our compliance processes, tools (DealHub, HubSpot, Passfort, Onfido, Asana), and the PayProp onboarding journey.

• Begin communicating with customers under supervision to provide timely updates.

Within 3 months:

• Confidently raise HubSpot tickets, review basic KYC documents, and escalate issues appropriately

• Proactively chase missing CMP/redress proof and required data from small portfolio clients.

• Confidently handle client payment calls (if confirmed as part of your duties) and issue PayProp bank letters without assistance.

Within 6 months:

• Build strong working relationships with the Compliance and Sales Teams.

• Identify potential process improvements and share feedback with the team.

• Set up Asana tasks for the compliance team to review client detail changes and complete KYC checks, then create a follow-up task to action approved updates on the PayProp platform.

What’s in it for you?

We operate a Flexible Working Policy, and we would like for you to work from our Stellenbosch office, 2 days a week.

We’re offering the chance to really make a difference here at PayProp and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits include:

• 20 days of annual leave

• 1 paid day off to celebrate your birthday

• 2 paid volunteer days

• Optional 5% company contribution towards a retirement annuity

Don’t tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.